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server administrators responsibilities could include:
- Maintaining the stability and security of Web servers
- Perform general network administration tasks-setting up user and group
accounts and assigning users with access rights
- Backing up the data on the server, so that it can be restored if necessary
- Monitoring the performance of the server
Troubleshooting:
An organized, common-sense approach to isolating the source or sources
of a problem and then finding the solution.
Intuition and past experience with a setup also come into play, as well
as the history of the setup.
A
key element to any troubleshooting is a systematic approach to problem
solving, here is a common troubleshooting model:
1. Identify the exact
issues
2. Re-create the problem
3. Isolate the cause
4. Formulate the correction
5. Implement the correction
6. Test
7. Document the problem and solution
8. Give Feedback
Here
are some common questions to help you isolate a problem:
What is the exact nature of the problem?
Many reported problems are based on false expectations of the user, rather
than malfunctions of equipment or software.
Troubleshooting
Has the setup ever worked correctly?
If the setup has functioned properly in the past, chances are good you
can make it work again.
If it has never worked correctly, there may be a design flaw or basic
incompatibility that you need to isolate.
When did the problem first appear?
Pinning down the time the problem appeared will help you isolate the cause.
Concentrate on any changes to the setup that occurred between the time
it last operated correctly and the time the problem was first noticed.
Has the problem ever been present before?
If the problem has happened before, determine the cause of the previous
occurrence, find the solution used then, and try it again.
Has any attempt been made to solve the problem?
Often attempts to fix a problem introduce an unrelated set of changes
that can mask the cause of the original problem.
Was any software or hardware installed or removed just before
the problem appeared?
Installing and removing hardware and software are majors sources of problems.
Installing new items can introduce conflicts, and removing old items can
also destroy files needed by current items.
Was there any physical change to the setup before the problem
appeared?
Moving the computer very carefully from one office to another may cause
the Internet connection to fail because the computer might be connected
to a completely different branch of the network.
Cables and cards can work loose during a move, and sometimes wires are
reconnected incorrectly.
What software is being used?
Software is constantly being upgraded, so knowing the exact version of
all software is crucial.
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